Website hosting
Your site has to live on a server somewhere and load reliably when people visit. Raeltek sets that up, keeps it running, and handles the technical housekeeping so you don’t have to.
Websites kept running, with a real person to contact when something goes wrong.
Raeltek hosts and looks after business websites, and watches the systems behind them for problems. You get a monthly plan with support hours included, plain answers about what went wrong, and a person on call for emergencies.
What the services mean
Technical support
When something breaks or behaves strangely, you contact Raeltek and a person looks into it. Fixes and investigations use the support hours included in your plan.
Observability
Monitoring that collects signals from your systems, such as whether they are reachable, how fast they respond and what errors they log, so problems are spotted and traced to a cause instead of guessed at.
Monthly plans
Starting prices in US dollars. The exact systems and scope a plan covers are agreed with each customer before work begins.
Website hosting and support
$399 per month
Includes 2 hours of support each month
- Hosting and upkeep for your website
- Routine support on weekdays, 9 a.m. to 5 p.m. Pacific
- 24/7 emergency on-call, with a one-hour initial response target for critical incidents
Building a new site or moving an existing one is quoted as a separate project. Any paid services your site relies on are listed in the quote.
Managed observability and support
$799 per month
Includes 4 hours of support each month
- Monitoring and alerting for your systems, looked after by Raeltek
- Routine support on weekdays, 9 a.m. to 5 p.m. Pacific
- 24/7 emergency on-call, with a one-hour initial response target for critical incidents
Initial observability setup is quoted as a separate project. Monitoring platform usage is billed separately from the plan.
How included hours work
- Routine and emergency work draw from the same monthly hours.
- Time is tracked in 15-minute increments.
- Unused hours don’t roll over to the next month.
- Extra support is $150 per hour, the same rate day or night, and only with your approval first.
How support works
Routine hours, emergency response and resolution time are three separate things.
- Routine support hours
- Monday to Friday, 9 a.m. to 5 p.m. Pacific Time. Questions, small fixes and non-urgent problems are handled during these hours.
- Emergency response target
- For a critical incident affecting a covered service, the target is a first response within one hour, any time of day. A response means a person has acknowledged the problem and started working out what’s wrong.
- Resolution time
- How long a fix takes depends on the problem. The one-hour target covers the first response, not the fix, so there is no promised resolution time.
Which services are covered, how to raise an emergency, and which alerts count as critical are set up with each customer. For systems Raeltek builds and hosts, Raeltek handles troubleshooting and recovery of its own code, configuration and hosting setup. If an outside provider has an outage, Raeltek works with them and looks for workarounds but can’t repair their infrastructure.
Website changes and the 60-day correction period
Website edits and new development are billed separately at $150 per hour. They don’t use up your plan’s support hours.
For 60 days after launch, if something Raeltek delivered doesn’t work as agreed because of a mistake in Raeltek’s code or configuration, diagnosing and fixing it is free and doesn’t count against your support hours. Anything reported within those 60 days stays covered until it’s fixed. Later paid changes get their own 60-day period.
New requests, and problems caused by something outside Raeltek’s work, are billed at the normal rate.
Local IT help and repair
Raeltek is based in Vancouver, Washington, and is developing local IT support along with computer, electronics and retro technology repair. Those services aren’t open for booking yet, and prices haven’t been set.